Meet Jane. Jane’s a manager at a fast-moving tech startup. She’s sharp, efficient, and gets things done. Her Slack game? On point. Short, clear, direct. Or so she thought...

One afternoon, in the middle of a chaotic sprint, Jane sends a message to Mark, a developer on her team:

“Can you please look into the latest bug report? Just make sure it’s fixed by end of day. Thanks!”

She moves on to her next task, expecting a quick “Got it!” or “On it!” in response.

Instead, Mark replies with a single emoji: 🤔

Cue internal panic. Was he confused? Offended? Passive-aggressively pushing back on the deadline? Jane stares at the screen, unsure how a simple message turned into a full-blown mystery.

It wasn’t the bug report that caused the disconnect.

It was a difference in communication style.

Jane is straight-to-the-point. Let’s fix it and move on. Mark is more thoughtful. He likes context. He needs to understand the “why” before jumping into the “how.”

Both are great at what they do — they just communicate in totally different ways.

This is exactly where Prism comes in.

Prism is SurePeople’s self-assessment that helps people understand their own personality and the personalities of their coworkers. With Prism, Jane could’ve learned:

• How Mark prefers to receive information

• What motivates him (and what frustrates him)

• How to better frame requests so they land the right way

That same message could’ve looked like this:

“Hey Mark, we’ve got a bug report that’s affecting some key user features. Could you take a look and get it fixed by end of day? Let me know if you need more details.”

Now Mark has context and Jane has clarity. No confusion, no emoji mysteries.

This understanding doesn’t stop at the Prism self-assessment.

Once your team takes Prism, SurePeople's tools integrate directly into Slack — helping everyone communicate better in real time, where they’re already working.

You get insights tailored to your team’s communication styles, so messages land how they’re meant to. It’s like having a real-time guide to more human, less awkward conversations.

What does that actually look like?

More effective written communication. Know who thrives on quick messages vs. who needs more detail.

• Fewer “What did you mean by that?” moments. When you understand how your coworkers process information, you stop second-guessing everything.

• Better feedback and collaboration. Learn how each person prefers to give and receive feedback — so you’re building trust instead of tension.

• Tools that live inside Slack. Because let’s be honest, no one needs another platform to check. We bring better communication into the flow of work.

  
  

When teams understand each other, everything gets easier.

Work becomes less about managing misunderstandings — and more about actually getting things done together. You spend less time decoding messages and more time building momentum.

That’s what happens when teams click instead of clash.

Ready to make communication easier (and way less awkward)?

Take Prism. You’ll learn how you communicate, how your teammates prefer to, and how to adjust in real time. And with SurePeople’s tools built into Slack and Zoom, those insights turn into daily action - right in the flow of work.

👇 Comment “Decode me” and we’ll send you a free link to try Prism.